Belize Tourism Industry Association (BTIA) Grievance Redress Mechanism (GRM)
The Belize Tourism Industry Association (BTIA) is committed to promoting transparency, fairness, accountability, and respectful engagement in all of its operations, projects, and activities. This Grievance Redress Mechanism provides a structured process through which staff, members, partners, beneficiaries, stakeholders, and the public may submit complaints, concerns, or grievances related to BTIA’s operations, governance, projects, services, or conduct.
Grievances may be submitted in writing via email, letter, or official complaint form to the Executive Director or designated representative. Complaints may relate to matters including staff conduct, member or chapter disputes, project implementation, financial management, procurement, conflicts of interest, discrimination, harassment, or other concerns impacting BTIA operations.
All grievances received will be acknowledged within five (5) working days and reviewed in a fair and confidential manner. BTIA will seek to resolve grievances promptly through dialogue, investigation, corrective action, or referral to the appropriate authority where necessary. Matters involving senior management or the Executive Director may be referred directly to the Executive Committee or Board of Directors.
BTIA prohibits retaliation against any individual who submits a grievance in good faith. All records related to grievances will be maintained confidentially and used solely for the purpose of review and resolution.
Where a complainant is dissatisfied with the outcome, an appeal may be submitted to the BTIA Executive Committee for further review.
